When a technology project or services contract ends up in dispute, the questions that matter are rarely purely technical. What was actually promised? Was the scope clear? Was the delivery reasonable against what was agreed - and against what the industry would normally expect?
Two ways to engage
Independent expert
Expert reports and opinion on technology contracts, projects and services. Independent, evidence-based opinion - grounded in firsthand experience, not advocacy for either side.
Consulting expert
Working behind the scenes with your legal team or in-house counsel, helping you understand the technical and commercial position before deciding how to proceed.
Typical disputes
Managed service agreements
Service quality, scope and what the contract actually required.
Outsourcing contracts
Transition, performance and the obligations on each side.
Failed or overrun implementations
Delays, cost overruns and what reasonable delivery looked like.
Scope and variation disagreements
What was in scope, and how changes were handled.
Service level performance
Whether targets were met, and what follows if they weren't.
Proposals versus delivery
The gap between what was pitched and what was delivered.
What's involved
Why me
I've spent years on the provider side - writing the proposals, building the pricing, structuring the managed service agreements, delivering the work, and managing the escalations and contract disputes when things didn't go to plan. That gives me a practical view of how these arrangements work in reality, not just how they read on paper.
I've personally carried an IT services contract dispute through to formal legal escalation, which gives me a grounded view of what reasonable delivery and vendor conduct actually look like.
Independent, evidence-based opinion - grounded in firsthand experience, not advocacy for either side.
How it works
01
An initial conversation
The nature of the dispute, the timeframe, and confirming there's no conflict.
02
Document review
Contracts, statements of work, proposals, change requests, service reports and correspondence.
03
Opinion or advice
A written expert report, or advice to your legal team - depending on the role.
04
Support through resolution
Through mediation, arbitration or expert determination, as needed.
Common questions
An IT expert gives an independent opinion on the technical and commercial questions in a dispute - for example, whether a technology project or managed service was delivered as agreed, and to a reasonable industry standard. A consulting expert provides the same kind of analysis privately to a legal team.
Yes. I provide independent expert opinion and litigation support on IT services, managed services, and technology vendor contract disputes - including document review, expert reports, and consultation for legal teams. If you're weighing whether a matter needs this kind of input, a conversation costs nothing.
Yes - providers or customers. My opinion is the same whichever side engages me.
If that's what's needed. My opinion can be provided as a written expert report or verbally - the format is agreed with your legal team, based on how they want to run the matter.
A review of the core documents and a frank view of the technical and commercial position, before costs escalate.
Usually the contract and schedules, statements of work, proposals, change requests, service reports and relevant correspondence.
Yes. I'm based in Brisbane and work remotely across Australia, with travel where it makes sense.
Start here
A confidential, no-charge first conversation.