I've run a technology consultancy and managed services business from the inside - not as an observer, but as the person accountable for how it worked commercially and operationally. That's a different kind of perspective to a generic operations consultant.
Sound familiar?
Growth without the margin
Revenue and headcount are up, but profit isn't keeping pace.
Pricing that hasn't kept up
What you charge no longer reflects what you deliver.
Scope creep
Managed services quietly expanding beyond what the contract pays for.
Too much resting on one or two people
Including, often, the founder.
New markets on the agenda
New verticals or territories - without losing delivery quality.
A leadership change ahead
Succession, a new leadership team, or preparing for investment.
What I help with
Every MSP and consultancy faces some version of the same questions: is the operating model actually scalable, is the commercial model sound, is the business too dependent on one or two people, and is it structured to grow - or to come through a leadership change - without losing what makes it work.
Why me
At Idea 11 I joined as a Principal Consultant and progressed through Commercial Manager and COO before taking on the CEO role as part of a planned founder succession. I held full accountability for strategy, the P&L and the relationship with a PE backer.
I've taken a business through the move from founder-led to professionally run - and through the change in culture and ways of working that comes with it.
How it works
01
A conversation
What's on your mind, and whether I'm the right person to help. No charge.
02
Understanding the business
The numbers, the contracts, the people and how delivery actually works.
03
Findings and priorities
A direct view of what's working, what isn't, and what to do first.
04
Support as you implement
As much or as little as is useful - by the day or as a defined initiative.
Common questions
Yes. The questions are much the same at most sizes - what changes is which ones matter most right now.
Yes - technology consultancies and professional services firms face many of the same commercial and operating questions.
Yes. Confidentiality is part of the engagement agreement, signed before any work starts.
No. No referral fees, no preferred suppliers - the advice is about your business, not anyone's product.
Either. Most owners start with a defined piece of work and then use me as needed.
Start here
A no-charge conversation with someone who's been in the seat.